Sam and Tom have been absolutely invaluable support to me in moving into a new role and getting up to speed with the details of a complex CX programme implementation. I have appreciated their thoroughness, responsiveness, and efficiency at every stage. Their work has made a huge difference to the progress of the programme – I couldn’t have done it without them.

It is difficult to put into words just how invaluable Sam and the team have become over the last few years of working with them. The thought and attention to detail that goes into every project is unmatched. The outputs of our category reviews are used across the business and serve as insights bibles for the all that use them. Every day working with the team is an absolute joy! they really do make our lives so much easier and I always look forward to what project we will tackle together next.

GBS have worked as an extension of our team during the transition of a large, multi-regional CX program. They have expertly facilitated the flow of information and actions between multiple agencies. This has been a really important component for the successful transition of the program, and being able to trust GBS to do the job to a high standard has made our lives much, much easier!”  Aisha Allan, Insight Partner

We worked in collaboration with GBS on a client study. The team was professional, available and acted as a useful point of contact when our clients were unavailable. They balanced playing the client role whilst supporting us with logistics and; coordination seamlessly – we’d happily work on another study alongside GBS in the future.

We worked with Sam and Diana at GBS to help us manage the transition of our Customer Experience programme to a new supplier. I hadn’t worked with GBS before but we struck up a great relationship with them straight away. They are detailed, organised, really quick to respond and went over and above my expectations. They had worked with our new supplier before so were able to help us avoid inevitable pitfalls, leveraging their previous experience, offering advice and best practice along the way. Both Sam and Diana were incredibly supportive and gave us a lot of their time, making their services in my opinion, tremendous value for money. Huge thank you and I would not hesitate to recommend them for this type of work.

I have had the pleasure of working with GBS over the last year. They are experts at managing complex processes with our partner agencies; whether that be managing contract renewals, leading major pitches or showing thought leadership on what best practice looks like on our CX programme or partner agency relationships more broadly. GBS are problem solvers in the truest sense of the word, they are highly responsive, professional and offer excellent value for money. We would be lost without them.

We enjoy working with GBS team. They make sure approvals and stimulus come in on time and in the right format and keep everything moving quickly. They understand the value of neuromarketing methods and above all, help us delivering strong, actionable and relevant recommendations for the clients.

We have been working with GBS for the past couple of years on Category Reviews and other strategic projects that help navigate big questions for our organisation. Their collaborative approach to deliver insights that are highly strategic, well understood and actionable has made them valued partners of our Insight team. You can always breathe easy working with Sam and the GBS team – great communication and delivery.