About GBS

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Client-side insights teams

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Brand and Media planning teams

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Clients with no internal insight team

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Research agencies that work with our clients

samuelle

Managing Director

Samuelle is a dynamic consumer insights specialist with a proven record of converting consumer learning into meaningful and actionable strategies. Her speciality is retail planning and insights for global projects, and her professional passion is driving brand growth in FMCG segments.As Founder and Managing Director of GBS, Samuelle leads the team in providing agile, responsive and professional support to insights teams.

Education & Expertise

Samuelle’s Education and Associations

  • M.Sc. Marketing
  • Member of MRS (Market Research Society)

Samuelle’s Areas of Expertise

  • Fluent in French and English
  • Managing all types of quantitative and qualitative studies including associated research budgets
  • Uncovering gaps that lead to successful product/portfolio innovations
  • Leading ads and claims testing
  • Leveraging continuous data analysis (EPOS, Kantar, customer satisfaction, brand tracker)
  • Engaging stakeholders across the business with consumer opportunities
melanie

Senior Insight Consultant

Melanie is a strategic and driven insights professional with brand research experience at leading agencies and brands in the UK and North America. Quantitative work is her specialty, but she can also bring together multiple data sources and stakeholder input to deliver comprehensive findings that highlight strategic implications.Melanie uses her unique combination of analytical skills, strategic thinking and passion for brands to identify and navigate pain points during programme design, and get the most accurate results.

Education & Expertise

Melanie’s Education and Associations

  • Melanie has presented alongside clients at ESOMAR, MRA and MRS Conferences.

Melanie’s Areas of Expertise

  • Brand and community research ¾ from ideation to in-market testing and tracking
  • Managing multi-country research studies including APAC, North America, Europe and the Middle East
  • Elevating insight from qualitative and quantitative studies
  • Challenging client and agency assumptions and hypotheses in a positive, forward-thinking way
  • Engaging client stakeholders in the research process and strategic recommendations
vass

Senior Insight Consultant

Vassili’s focus is on project management, quantitative analysis, insights and reporting. He has managed global projects across FMCG and financial sectors. He is also a certified PRINCE2 Practitioner.Vassili’s keen eye for detail and robust project management skills help him lead transition programs, and his skills are rounded out by his strength in analytical work and experience with SPSS, Confirmit and Qualtrics various software.

Education & Expertise

Vassili’s Education and Associations

  • Bachelor of Commerce (with Honours)

Vassili’s Areas of Expertise

  • Project management of quantitative studies, programming surveys
  • Transitioning critical CX programs between two suppliers
  • Insights and reporting
  • Data management and analysis, including VBA and dashboard creation
  • Fluent in Greek and English, as well as the occasional phrase of Swahili he picked up whilst volunteering in Tanzania
Guillaume

Analyst and Charter

Guillaume cumulates various experiences across sales, marketing, journalism, public relations and community work. He started his career in book edition where his attention to details made him stand-out. He now works as Communications Director of Ville-Marie city.

Education & Expertise

Guillaume’s Education and Associations

  • BSc in Physics and Chemistry

Guillaume’s Areas of Expertise

  • Building charts and tables rapidly and accurately in powerpoint
  • Showing an eagle-eye to identify mistakes or spot data discrepancies
  • Solution-oriented
  • Strong empathy skills
yimen

Senior Brand and Insight Consultant

An AQR and MRS trained moderator, Yimen has close to two decades of experience at respected brand and comms agencies. She’s a brand lifecycle expert, as well as a leader in exploratory insight, need state identification, market understanding, customer journey, positioning and communications testing.Yimen has a gift for unpacking complex issues to get at the heart of a problem and crisply articulating. The clarity she brings simplifies decision-making.

Expertise

Yimen’s Areas of Expertise

  • Insight gathering
  • Brief development
  • Moderating qualitative research
  • International working styles
  • Research technology
  • Creative workshop facilitation
diana pinto

Senior Insight Consultant

Diana’s gift is finding stories in data and conveying them concisely and purposefully. She has spent much of her 20 years on the research agency side, working across the FMCG, financial services, fashion and tech/telecom sectors.She has extensive experience working on quantitative projects for retailers at an international level, and consistently delivers on her objectives thanks to her exceptional organisational and project management skills.

Education & Expertise

Diana’s Education and Associations

  • MA European Business

Diana’s Areas of Expertise

  • Understanding and improving customer experience throughout brand touchpoints and communications
  • Developing story-led reports and creating engaging client-ready outputs, including segmentation profiles
  • Leading and overseeing quantitative and qualitative analysis, including advanced use of SPSS and Q research software
  • Using strong project management skills to ensure results are delivered on time and on budget
  • Fluent in English and Portuguese. Conversational French.
tom

Senior Insight Consultant

Tom came to GBS from client-side insight teams across FMCG, media and retail. He is analytically and commercially minded with a passion for identifying and understanding intrinsic customer needs and bringing them to life for stakeholders across the organization.Tom develops strong relationships and engages stakeholders with action-orientated, commercially viable recommendations based on customer insight.

Education & Expertise

Tom’s Education and Associations

  • BSc in Management Sciences

Tom’s Areas of Expertise

  • Qualitative and quantitative insight disciplines including brand/advertising, proposition development, segmentation, customer experience and communities
  • Digital research with a focus on improving the online shopping experience
  • Ability to quickly understand the broader business context and implications for research and recommendations
  • Clear, simple, honest and pragmatic communication style leading to effective client and agency relationships
jeff

Senior Statistics Consultant

Jeff is GBS’s statistics wizard and go-to resource for any statistical questions. With three-plus decades as a market research professional, Jeff uses innovative but robust approaches to produce actionable recommendations. He consistently delivers intuitive and compelling consumer insights across a variety of industries including food and drink, TV channels, retail, healthcare, gaming, blue chip manufacturing and the public sector.In addition to the project design, project management, fieldwork, data analysis and results debriefing that Jeff provides for his clients, he is also our go-to resource for any statistical questions or consulting that is required for GBS projects.

Expertise

Jeff’s Areas of Expertise

  • Concept screening and overall NPD testing including test market
  • Product testing (blind and branded)
  • Using multivariate statistical techniques to enhance analysis of market research data
  • Child and teen research
  • Price sensitivity evaluation
Carole

Senior Insight Consultant

Carol has experience as a senior leader for international companies and has worked in market research and advanced analytics for the past 25 years. She spent several years extensively moderating focus groups in Europe, North America and South America, but currently focusses on quantitative research and advanced analytics.Carol is an engaging speaker, having presented at several international research conferences and national events including San Diego (USA), Lima (Peru), Marrakesh (Morocco), Toronto (Canada) and lately, at the DAPS event (Data Analytics for the Public Sector) on Customer Experience for Financial Services Canada where she presented the work she’s doing with her team with Predictive Analytics.

Education & Expertise

Carol’s Education and Associations

  • M.Sc. Experimental Psychology and Statistics
  • Certified Market Research Professional (CMRP)

Carol’s Areas of Expertise

  • Advanced Analytics including Random Forest, Time Series Analysis, Regression Analysis and Natural Language Processing
  • Questionnaire Design, tabulation and reporting
  • Strategic planning
  • Project Management
  • Focus Group Moderation
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